BMTC a.k.a Bangalore Metropolitan Transport Corporation is the transport pillar for common Bangaloreans. When we look around, we see inefficiency in government services, bureaucracy (that hits the commoners) and endless complaints about various government related aspects. In the midst of this disappointing environment there is BMTC: a symbol of fresh thoughts, symbol of a system which is highly efficient, symbol of efficient officers, symbol of sincere public service. I am truly amazed by this government body (that follows private sector’s modus operandi).
A strong Motto that states “Efficient, Economic, Safe, Reliable and Punctual services”, and to a great extent most if it (if not all) is true. The best part of the system is the thought process (which must be consumed not just by other transport services across the country but also by other government and government related bodies).
Extremely innovative and customer friendly, check out the bus pass system (I am sure students and poorer segment of the society is well served by this system), transport system (Volvo services targeting the upper middle class especially the IT Folks and office goers, grid routes that covers the length and breadth of the city, newly introduced BIG 10 services, convenient Pushpak services, people friendly red/green bus services), citizens charter, integration of right to information act etc truly BMTC brings “Bangalore to one’s doorstep” – as stated on their official website http://www.bmtcinfo.com
Like any company, they can improve too. I urge the authorities (running the show at BMTC) to have a look at following improvement parameters:
- Disciplined and friendlier workforce (drivers, conductors and other public relation officers).
- Educated workforce (remember, Bangalore is truly cosmopolitan and highly diversified hence the workforce must respect the diversity and learn to adapt the ground realities).
- Bus stops: This is a real pain, most of the bus stops are either located just before a traffic junction or after a traffic junction. This further escalates the traffic situation which is already a mess in Bangalore. I sincerely request the authorities to take this task seriously and work on location of bus stops.
To summarize, PLEASE KEEP UP THE GREAT WORK (and don’t loose focus). This is one government run (rather officers driven) body that stands out and I salute them for their tremendous service to the society (I hope many readers will second my thoughts).
Tags: Public service
